Customer Experience Champion: Empathy & Solutions

Midco; Grand Forks (ND); On-site; USD 35,000 - 45,000; Full time

Job summary

A leader in communications and technology is seeking a Customer Experience Specialist in Grand Forks, ND. This role focuses on building strong relationships with customers by providing exceptional service regarding internet, billing, and phone inquiries. Candidates should have a high school diploma and strong communication skills, along with a proficiency in using technology. The position requires adaptability in a fast-paced call center environment, focusing on delivering quality customer experiences.

Qualifications

• Exceptional communication skills, both verbal and written.
• Proficient at using technology including the internet and applications.
• Ability to adapt and excel in a fast-paced work environment.

Responsibilities

• Connect with customers to provide solutions for inquiries.
• Deliver exceptional customer experiences by building rapport.
• Utilize creative problem-solving skills to troubleshoot issues.

Skills

Exceptional communication skills

Basic computer skills

Ability to adapt in a fast-paced environment

Education

High school diploma or equivalent (GED)

Job description

A leader in communications and technology is seeking a Customer Experience Specialist in Grand Forks, ND. This role focuses on building strong relationships with customers by providing exceptional service regarding internet, billing, and phone inquiries. Candidates should have a high school diploma and strong communication skills, along with a proficiency in using technology. The position requires adaptability in a fast-paced call center environment, focusing on delivering quality customer experiences.