Customer Experience Specialist

Crash Champions; Michigan; Hybrid; USD 14,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is hiring for a Regular Full-Time position in Michigan. The role centers on front desk customer service, greeting customers, handling calls and emails, and supporting general managers and service advisors.

The job offers comprehensive benefits and a compensation range based on experience. Located at 8105 Big Lake Rd, 48346, this on-site role requires a customer-first mindset and strong organizational skills.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Greet and assist customers promptly and professionally.
• Keep workspace clean as the first point of contact.
• Manage all incoming calls, walk-ins, and written correspondence and direct to the appropriate person.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, data entry, spreadsheets, and month-end statements.
• Perform other related duties as assigned

Skills

Interpersonal skills

Customer service

Analytical skills

Problem-solving

Multitasking

Organizational skills

Communication skills

Attentiveness

Job description

Crash Champions is hiring for a Regular Full-Time position in Michigan. The role centers on front desk customer service, greeting customers, handling calls and emails, and supporting general managers and service advisors.

The job offers comprehensive benefits and a compensation range based on experience. Located at 8105 Big Lake Rd, 48346, this on-site role requires a customer-first mindset and strong organizational skills.