Customer Experience Specialist: Collision Repair

Crash-Champions-Collision-Repair-Team-1; Clarkston (MI); On-site; USD 14,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Michigan is seeking an organized administrative professional to welcome customers and manage clerical tasks for the General Managers and Service Advisors. You will handle calls, walk-in traffic, and correspondence with a focus on accuracy and efficiency.

The role emphasizes strong customer service, multitasking, and data entry, with competitive benefits and a pay rate ranging from $10.00 to $25.00 per hour.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers and prospective customers promptly and professionally.
• Maintain a clean workspace as the first point of contact for the facility.
• Effectively manage incoming calls, walk-in business, and written correspondence and route to the right person or department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, data entry into accounting systems and various spreadsheets, balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Organizational skills

Job description

Crash Champions in Michigan is seeking an organized administrative professional to welcome customers and manage clerical tasks for the General Managers and Service Advisors. You will handle calls, walk-in traffic, and correspondence with a focus on accuracy and efficiency.

The role emphasizes strong customer service, multitasking, and data entry, with competitive benefits and a pay rate ranging from $10.00 to $25.00 per hour.