Customer Experience Associate - Fast-Growth Auto Collision

Crash Champions; Clarkston (MI); On-site; USD 14,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Clarkston, MI, is seeking an administrative professional to warmly greet customers, manage calls and inquiries, and support general managers and service advisors.

The role emphasizes strong data entry, basic accounting support, and coordination of daily office tasks in a fast-paced collision repair environment. Competitive benefits and compensation align with market rates for entry‑ to mid‑level admin roles in the United States.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational capabilities.
• Ability to handle a high volume of calls and emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers and prospects in a prompt, professional manner.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence and direct to the appropriate person/department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, data entry in accounting systems and various spreadsheets, balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Multitasking

Phone and email management

Job description

Crash Champions in Clarkston, MI, is seeking an administrative professional to warmly greet customers, manage calls and inquiries, and support general managers and service advisors.

The role emphasizes strong data entry, basic accounting support, and coordination of daily office tasks in a fast-paced collision repair environment. Competitive benefits and compensation align with market rates for entry‑ to mid‑level admin roles in the United States.