Customer Experience & Admin Specialist

Crash Champions; Strongsville (OH); On-site; USD 14,740 - 33,751; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Strongsville, OH is seeking an administrative professional to greet customers, manage calls and correspondence, and provide clerical support to managers and advisors. The role emphasizes accurate data entry, receivables/payables, and month-end tasks in a fast-paced shop environment.

The position offers medical, dental, vision, life, disability insurance, a 401(k) match, referral bonuses, and paid holidays, with compensation reflecting experience and duties.

Qualifications

• Excellent interpersonal and customer service abilities.
• Strong analytical and problem-solving capabilities.
• Ability to handle high volume calls and emails daily.
• Good multitasking and organizational skills.

Responsibilities

• Greet and assist customers and prospective customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-in traffic, and written correspondence.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Multitasking

Organization

Patience

Job description

Crash Champions in Strongsville, OH is seeking an administrative professional to greet customers, manage calls and correspondence, and provide clerical support to managers and advisors. The role emphasizes accurate data entry, receivables/payables, and month-end tasks in a fast-paced shop environment.

The position offers medical, dental, vision, life, disability insurance, a 401(k) match, referral bonuses, and paid holidays, with compensation reflecting experience and duties.