Customer Experience Specialist - Collision Repair

Crash-Champions-Collision-Repair-Team-1; Ontario (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in the United States is seeking an Administrative/Reception professional to join our on-site team. You will greet customers, manage calls, and provide essential clerical support to the General Managers and Service Advisors.

The position emphasizes courteous customer service, accurate data entry, and teamwork in a fast-paced environment. Benefits include medical, dental, vision, 401k with match, and paid holidays. Hourly compensation ranges from $16.50 to $25.00.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist all customers promptly and professionally.
• Maintain a clean workspace as the first contact point.
• Effectively manage calls, walk-ins, and written inquiries.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and data entry in accounting systems.
• Balance month-end statements and perform related duties.

Skills

Interpersonal skills

Customer service

Analytical skills

Problem-solving

Multitasking

Communication

Attentiveness

Job description

Crash Champions in the United States is seeking an Administrative/Reception professional to join our on-site team. You will greet customers, manage calls, and provide essential clerical support to the General Managers and Service Advisors.

The position emphasizes courteous customer service, accurate data entry, and teamwork in a fast-paced environment. Benefits include medical, dental, vision, 401k with match, and paid holidays. Hourly compensation ranges from $16.50 to $25.00.