Customer Experience Specialist

HelloGov AI, LLC.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life Insurance

10 PTO days + most federal holidays

Growth opportunities

Job summary

A Miami-based startup is seeking a Customer Service Representative to deliver exceptional customer experience through 200 daily outbound calls. Responsibilities include assisting with passport and visa applications, managing escalations, and gathering customer feedback. Ideal candidates will have 1+ years in customer service, strong communication skills, and a positive attitude. The position offers a salary of $50,000/year, health benefits, and growth opportunities within the company.

Qualifications

• At least 1 year of fast-paced customer service experience.
• Ability to manage high call volume effectively.
• Strong problem-solving skills and communication abilities.

Responsibilities

• Conduct up to 200 outbound customer calls daily.
• Assist customers with application processes for passports and visas.
• Manage escalations and address concerns professionally.

Skills

Customer service experience

De-escalation skills

Verbal communication

Problem-solving

Organizational skills

Team-oriented attitude

Education

Bachelor's degree

Tools

CRM tools

Job description

A Miami-based startup is seeking a Customer Service Representative to deliver exceptional customer experience through 200 daily outbound calls. Responsibilities include assisting with passport and visa applications, managing escalations, and gathering customer feedback. Ideal candidates will have 1+ years in customer service, strong communication skills, and a positive attitude. The position offers a salary of $50,000/year, health benefits, and growth opportunities within the company.