Concierge Support Specialist – Passport & Gov Services

HelloGov AI, LLC.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life Insurance

10 PTO days

Growth opportunities

Job summary

A local startup in Miami seeks a Customer Support Representative to assist with government service applications. In this high-volume role, you will handle about 200 outbound calls daily, providing exceptional support. Ideal candidates have a year of customer service experience and excellent communication skills. This position offers a competitive salary, benefits including health insurance, and opportunities for growth within the company.

Qualifications

• 1+ years of experience in customer service in a fast-paced environment.
• Proven ability to handle high call volume and de-escalate situations.
• Strong verbal communication and problem-solving skills.

Responsibilities

• Make 200 direct outbound calls daily to assist customers.
• Guide customers through passport applications.
• De-escalate customer concerns professionally.

Skills

Customer service

De-escalation skills

Verbal communication

Problem-solving

Organization

Education

Bachelor's degree

Tools

CRM tools

Job description

A local startup in Miami seeks a Customer Support Representative to assist with government service applications. In this high-volume role, you will handle about 200 outbound calls daily, providing exceptional support. Ideal candidates have a year of customer service experience and excellent communication skills. This position offers a competitive salary, benefits including health insurance, and opportunities for growth within the company.