Concierge Support Specialist for Passport & Govt Services

HelloGov AI, Inc.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass

Breakfast and snacks

Health insurance (Aetna)

Paid time off

Growth opportunities

Job summary

HelloGov AI, Inc. in Miami is seeking a Customer Support Representative to handle high-volume outbound calls and provide concierge-level help with government service applications.

You will guide customers through passport applications, resolve concerns with professionalism, and contribute to customer retention while delivering feedback to improve processes.

This role offers benefits such as health insurance, parking, breakfast and snacks, PTO, and growth opportunities in a fast-scaling startup.

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Proven de-escalation skills and ability to manage high call volume.
• Strong verbal communication and problem-solving ability.
• Experience with CRM or customer-facing tools (training provided).
• Highly organized, punctual, and self-directed.
• Positive, team-oriented attitude with a results-driven mindset.
• Bachelor's degree preferred.
• Must be legally authorized to work in the U.S. (background check required).

Responsibilities

• Make 200 direct outbound calls daily to customers.
• Guide customers through passport applications.
• Deescalate customer concerns with professionalism and efficiency.
• Drive customer retention and prevent cancellations or refunds.
• Provide customer feedback to improve services and processes.

Skills

Customer service

De-escalation

Verbal communication

Problem solving

CRM experience

Organized

Team player

Education

Bachelor's degree preferred

Tools

CRM software

Job description

HelloGov AI, Inc. in Miami is seeking a Customer Support Representative to handle high-volume outbound calls and provide concierge-level help with government service applications.

You will guide customers through passport applications, resolve concerns with professionalism, and contribute to customer retention while delivering feedback to improve processes.

This role offers benefits such as health insurance, parking, breakfast and snacks, PTO, and growth opportunities in a fast-scaling startup.