Customer Service Representative

HelloGov AI, LLC.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life Insurance

10 PTO days + most federal holidays

Growth opportunities

Job summary

A Miami-based startup is seeking a Customer Service Representative to deliver exceptional customer experience through 200 daily outbound calls. Responsibilities include assisting with passport and visa applications, managing escalations, and gathering customer feedback. Ideal candidates will have 1+ years in customer service, strong communication skills, and a positive attitude. The position offers a salary of $50,000/year, health benefits, and growth opportunities within the company.

Qualifications

• At least 1 year of fast-paced customer service experience.
• Ability to manage high call volume effectively.
• Strong problem-solving skills and communication abilities.

Responsibilities

• Conduct up to 200 outbound customer calls daily.
• Assist customers with application processes for passports and visas.
• Manage escalations and address concerns professionally.

Skills

Customer service experience

De-escalation skills

Verbal communication

Problem-solving

Organizational skills

Team-oriented attitude

Education

Bachelor's degree

Tools

CRM tools

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction

• Conduct up to 200 outbound customer calls daily
• Support customers through passport, visa, and registration application processes
• Manage escalations with professionalism, resolving concerns effectively and efficiently
• Strengthen customer retention by proactively addressing cancellation and refund requests
• Gather and share customer feedback to help enhance services and internal processes

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment
• Proven de‑escalation skills and ability to manage high call volume
• Strong verbal communication and problem‑solving ability
• Experience with CRM or customer‑facing tools (training provided)
• Highly organized, punctual, and self‑directed
• Positive, team‑oriented attitude with a results‑driven mindset
• Bachelor's degree preferred
• Must be legally authorized to work in the U.S. (background check required)

• $50,000/year
• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup

HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.