On-Site Concierge Customer Success Specialist

HelloGov AI, LLC.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life Insurance

10 PTO days + most federal holidays

Growth opportunities

Job summary

A Miami-based government services tech startup is searching for a Customer Success Representative to provide a high level of service. You will engage in approximately 200 outbound calls each day, guiding clients through their applications for government services like passports and visas. The role demands strong communication skills, the ability to manage customer concerns, and a focus on customer retention. This position offers a salary of $50,000 per year, with benefits including Aetna insurance and potential for growth within the company.

Qualifications

• 1+ year in customer success, sales support, or a call center environment.
• Proven de-escalation skills and ability to manage high call volume.
• Positive, team-oriented attitude with a results-driven mindset.

Responsibilities

• Make 200 direct outbound calls daily to customers.
• Guide customers through passport, visa, and registration applications.
• Handle escalations by managing customer concerns with professionalism.

Skills

Customer success experience

De-escalation skills

Strong verbal communication

Problem-solving ability

Organizational skills

Team-oriented attitude

Education

Bachelor's degree preferred

Tools

CRM tools

AI-driven tools

Job description

A Miami-based government services tech startup is searching for a Customer Success Representative to provide a high level of service. You will engage in approximately 200 outbound calls each day, guiding clients through their applications for government services like passports and visas. The role demands strong communication skills, the ability to manage customer concerns, and a focus on customer retention. This position offers a salary of $50,000 per year, with benefits including Aetna insurance and potential for growth within the company.