Customer Experience Specialist

Kedia Corporation; Bowling Green (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology company is seeking a dedicated customer service representative to handle inquiries, manage customer interactions, and resolve complaints effectively. You will be responsible for maintaining records and ensuring customer satisfaction in a fast-paced environment. The ideal candidate should possess strong communication skills and a solid understanding of customer service principles. This position offers opportunities for growth and development within the organization.

Qualifications

• Proficient in customer service principles and processes.
• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries and complaints effectively.

Responsibilities

• Provide information about products or services via phone or in person.
• Keep records of customer interactions and transactions.
• Resolve billing and service complaints efficiently.

Skills

Customer and Personal Service

Tools

Autodialers

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A global technology company is seeking a dedicated customer service representative to handle inquiries, manage customer interactions, and resolve complaints effectively. You will be responsible for maintaining records and ensuring customer satisfaction in a fast-paced environment. The ideal candidate should possess strong communication skills and a solid understanding of customer service principles. This position offers opportunities for growth and development within the organization.