Customer Experience Associate - Fast-Paced Support

Kedia Corporation; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services provider in Tempe, AZ is seeking a Customer Service Representative to provide exceptional customer support. The role involves interacting with customers by phone or in person, maintaining records of customer inquiries, and resolving complaints. Knowledge of CRM software and strong service skills are essential. This position offers the opportunity to grow in a challenging and fast-paced environment with a focus on innovation.

Qualifications

• Knowledge of Customer and Personal Service principles and processes.
• Knowledge of Clerical procedures and systems.
• Knowledge of English language structure and usage.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and actions taken.
• Resolve customers' service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Service Orientation

Persuasion

Critical Thinking

Social Perceptiveness

Tools

Avaya software

Microsoft Outlook

Microsoft Excel

Job description

A global business services provider in Tempe, AZ is seeking a Customer Service Representative to provide exceptional customer support. The role involves interacting with customers by phone or in person, maintaining records of customer inquiries, and resolving complaints. Knowledge of CRM software and strong service skills are essential. This position offers the opportunity to grow in a challenging and fast-paced environment with a focus on innovation.