Customer Experience Specialist

Teleperformance; McAllen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is hiring a Customer Service Representative in McAllen, TX. The role involves helping customers through various communication channels and resolving their inquiries while maintaining a positive experience. Candidates should have at least a high school diploma, some customer service experience, and be comfortable with technology. The position offers a supportive environment with comprehensive benefits, including paid training and competitive wages, aimed at enhancing employee happiness and productivity.

Qualifications

• 6 months customer service experience required.
• 18 years or older.
• Ability to type at least 35 words per minute.
• Entry-level network troubleshooting skills.

Responsibilities

• Connect with customers via phone/email/chat to address questions.
• Resolve and de-escalate customer issues.
• Track and report call-related information.
• Provide feedback on customer concerns.

Skills

Customer service experience

Communication skills

Critical thinking

Organizational skills

Technical proficiency

Education

High School Diploma or equivalent

College degree (preferred)

Tools

Windows-based systems

Job description

Teleperformance is hiring a Customer Service Representative in McAllen, TX. The role involves helping customers through various communication channels and resolving their inquiries while maintaining a positive experience. Candidates should have at least a high school diploma, some customer service experience, and be comfortable with technology. The position offers a supportive environment with comprehensive benefits, including paid training and competitive wages, aimed at enhancing employee happiness and productivity.