Customer Experience Specialist

Kedia Corporation; Corpus Christi (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A global service provider in Texas is seeking a Customer Service Representative to manage customer interactions, resolve service issues, and ensure client satisfaction. The role requires strong problem-solving skills and familiarity with contact center software. Ideal candidates should possess excellent communication skills and be detail-oriented. This position will play a key role in enhancing customer experiences through effective service delivery.

Qualifications

• Knowledge of principles for providing customer services and assessing needs.
• Experience with contact center software or CRM systems.
• Ability to handle inquiries and complaints from customers.

Responsibilities

• Provide information about products or services to customers.
• Handle customer interactions, including orders and complaints.
• Review policies to determine coverage of losses.

Skills

Customer service skills

Problem-solving

Attention to detail

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A global service provider in Texas is seeking a Customer Service Representative to manage customer interactions, resolve service issues, and ensure client satisfaction. The role requires strong problem-solving skills and familiarity with contact center software. Ideal candidates should possess excellent communication skills and be detail-oriented. This position will play a key role in enhancing customer experiences through effective service delivery.