Customer Experience Specialist (Contract)

ProKatchers LLC; Temple (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

A dynamic customer service provider is seeking a Customer Service Representative in Temple, TX. The role involves communicating company policies and ensuring excellent service compliance. Candidates must adhere to call handling goals and maintain quality standards. Essential skills include effective communication, basic computer proficiency, and strong attention to detail. This is a mid-senior level contract position requiring individuals who excel in a fast-paced environment.

Qualifications

• Must have effective communication skills to convey policies and procedures.
• Adhere to call handling goals for prompt customer service.
• Complete training and pass proficiency exams for the position.

Responsibilities

• Communicate policies to Members for full understanding of the Plan.
• Meet call handling goals and contribute to low abandonment rates.
• Achieve monthly quality goals within stipulated timeframes.

Skills

Communication skills

Call handling

Basic computer skills

Spelling and grammar

Job description

A dynamic customer service provider is seeking a Customer Service Representative in Temple, TX. The role involves communicating company policies and ensuring excellent service compliance. Candidates must adhere to call handling goals and maintain quality standards. Essential skills include effective communication, basic computer proficiency, and strong attention to detail. This is a mid-senior level contract position requiring individuals who excel in a fast-paced environment.