Customer Experience Specialist

Kedia Corporation; Macon (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services company located in Georgia is seeking a dedicated customer support representative. This role requires excellent communication skills to handle customer inquiries, resolve issues, and maintain detailed records of interactions. The ideal candidate will possess strong active listening and problem-solving abilities and be proficient with CRM and contact center software. This is an opportunity to grow within a dynamic company focused on customer satisfaction and innovation.

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Proficiency in CRM software and contact center technologies is preferred.
• Ability to handle customer inquiries with professionalism.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service issues and complaints.
• Determine billing charges for services requested.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

CRM software

Contact center software

Spreadsheet software

Electronic mail software

Network conferencing software

Job description

A global business services company located in Georgia is seeking a dedicated customer support representative. This role requires excellent communication skills to handle customer inquiries, resolve issues, and maintain detailed records of interactions. The ideal candidate will possess strong active listening and problem-solving abilities and be proficient with CRM and contact center software. This is an opportunity to grow within a dynamic company focused on customer satisfaction and innovation.