Customer Experience Specialist

Kedia Corporation; Athens (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

A global services company based in Georgia is seeking a customer service representative to help manage customer inquiries and complaints. The role involves providing information about products, keeping detailed records of interactions, and ensuring customer satisfaction. Candidates should have a strong background in customer service principles and proficiency with CRM and contact center technologies, along with excellent communication and problem-solving skills.

Qualifications

• Strong knowledge of customer service principles and processes.
• Experience resolving customer complaints and inquiries.
• Proficiency in using CRM and contact center software.

Responsibilities

• Confer with customers to provide information about products.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Customer service

Problem-solving

Communication

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global services company based in Georgia is seeking a customer service representative to help manage customer inquiries and complaints. The role involves providing information about products, keeping detailed records of interactions, and ensuring customer satisfaction. Candidates should have a strong background in customer service principles and proficiency with CRM and contact center technologies, along with excellent communication and problem-solving skills.