Customer Experience Specialist

Ryland Environmental Inc; Kathleen (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ryland Environmental Inc in Kathleen, GA is seeking a friendly Customer Service Representative to deliver exceptional service via phone, email and chat. You will address inquiries, provide product information, assist with orders, and help customers manage their accounts.

Responsibilities include resolving complaints, maintaining accurate interaction records, and coordinating with other departments to ensure customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient with computers and customer service software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to handle stressful situations with professionalism and patience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and account management.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.
• Stay updated on product knowledge and company policies.

Skills

Excellent communication

Interpersonal skills

Computer & CS software

Independent & team player

Problem solving & attention to detail

Job description

Ryland Environmental Inc in Kathleen, GA is seeking a friendly Customer Service Representative to deliver exceptional service via phone, email and chat. You will address inquiries, provide product information, assist with orders, and help customers manage their accounts.

Responsibilities include resolving complaints, maintaining accurate interaction records, and coordinating with other departments to ensure customer satisfaction.