Customer Experience Specialist — Fast, Friendly Support

Lakeshore Recycling Systems; Elburn (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Lakeshore Recycling Systems in Elburn is seeking a Customer Experience Specialist to support customers via phone, email and chat, delivering a concise, resourceful experience and handling inquiries with care.

Reporting to the Customer Experience Manager, you will aim for first-contact resolution, update records, learn products, and identify process improvements while maintaining a positive attitude in a fast-paced team.

Qualifications

• High School Diploma or GED required.
• 2–3 years of call center experience.
• Excellent verbal and written communication skills.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
• Strive for first-contact resolution with each interaction
• Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
• Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
• Work with team leaders to identify opportunities to improve processes, products, and services
• Update customer information in the system during and after each correspondence
• Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
• Become proficient with client programs and develop product knowledge
• Record and verify names, addresses, purchases, and reactions of prospective customers
• Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
• Participate in learning opportunities for process improvements, time management, and technology skills
• Follow company policies and procedures
• Special Projects and other duties as needed

Skills

Positive attitude

Patience

Attention to detail

Organizational skills

Critical thinking

Customer focus

Teamwork

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Lakeshore Recycling Systems in Elburn is seeking a Customer Experience Specialist to support customers via phone, email and chat, delivering a concise, resourceful experience and handling inquiries with care.

Reporting to the Customer Experience Manager, you will aim for first-contact resolution, update records, learn products, and identify process improvements while maintaining a positive attitude in a fast-paced team.