Customer Service Representative

Ryland Environmental Inc; Kathleen (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ryland Environmental Inc in Kathleen, GA is seeking a friendly Customer Service Representative to deliver exceptional service via phone, email and chat. You will address inquiries, provide product information, assist with orders, and help customers manage their accounts.

Responsibilities include resolving complaints, maintaining accurate interaction records, and coordinating with other departments to ensure customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient with computers and customer service software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to handle stressful situations with professionalism and patience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and account management.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.
• Stay updated on product knowledge and company policies.

Skills

Excellent communication

Interpersonal skills

Computer & CS software

Independent & team player

Problem solving & attention to detail

Job description

We are seeking a friendly and dedicated Customer Service Representative to join our team in Kathleen, GA. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and account management.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.
• Stay updated on product knowledge and company policies.

Qualifications

• Previous experience in customer service or related field is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and patience.
• Strong problem-solving skills and attention to detail.
• Proficient with computers and customer service software.
• Ability to work independently and as part of a team.