Customer Experience Specialist

GamblingCareers.com; Jersey City (NJ); Presencial; USD 42.000 - 51.000; Jornada completa

Descripción de la vacante

GamblingCareers.com is seeking a customer service representative to handle inquiries, address needs, and resolve issues related to products and services. You will respond to contacts, use scripts and tools, and maintain high standards in communication and problem-solving.

The role emphasizes active listening, adherence to training, and compliance with company policies while aiming to meet call-center metrics. Salary is provided and licensed checks are part of the onboarding process.

Responsabilidades

• Understanding and addressing their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhering to all company policies and procedures.

Descripción del empleo

GamblingCareers.com is seeking a customer service representative to handle inquiries, address needs, and resolve issues related to products and services. You will respond to contacts, use scripts and tools, and maintain high standards in communication and problem-solving.

The role emphasizes active listening, adherence to training, and compliance with company policies while aiming to meet call-center metrics. Salary is provided and licensed checks are part of the onboarding process.