Customer Support Representative

Pentasia; New Jersey; On-site; USD 40,000 - 60,000; Full time

Job summary

Pentasia is seeking a Customer Support Representative in New Jersey for a fast-growing international digital entertainment company in online gaming. You'll be the main contact for customers across chat, email, and phone.

You'll resolve account questions, verify accounts, assist with transactions, and guide users through the platform. The role offers growth in a regulated industry with global tech exposure.

Qualifications

• New Jersey residency is required.
• Experience providing customer support via chat, email, or phone.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with multitasking.
• Experience in gaming, fintech, payments, or regulated industries is a plus.
• Bilingual proficiency is a plus.

Responsibilities

• Serve as primary point of contact for customers across channels.
• Respond to inquiries via live chat, email, and phone.
• Investigate and resolve account-related questions.
• Assist with account verification, transactions, and navigation.
• Troubleshoot issues and escalate complex cases.
• Document interactions and resolutions accurately.
• Collaborate with internal teams to resolve issues.
• Promote responsible engagement and regulatory compliance.

Skills

Strong communication

Customer service

Problem solving

Multitasking

Fast-paced

Job description

Compensation: $40,000–$60,000/year (commensurate with experience)

About the Opportunity

Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences.

What You'll Be Doing

As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels.

Key responsibilities include:

• Responding to customer inquiries via live chat, email, and phone
• Investigating and resolving account-related questions and concerns
• Assisting customers with account verification, transactions, and general platform navigation
• Troubleshooting technical issues and escalating complex cases when necessary
• Delivering a high standard of customer service while meeting quality and productivity targets
• Accurately documenting customer interactions and case resolutions
• Working collaboratively with internal departments to ensure prompt issue resolution
• Promoting responsible customer engagement and adhering to regulatory requirements

Qualifications

• New Jersey residency (required)
• Strong communication and customer service skills
• Problem-solving, organization, and multitasking skills
• Ability to work in a fast-paced environment
• Customer support experience across chat, email, or phone
• Gaming, fintech, payments, or regulated-industry experience (preferred)
• Bilingual proficiency (preferred)
• Medical insurance
• Exposure to a global, technology-driven business
• Opportunity to build a long-term career in a rapidly growing industry