Customer Experience Specialist

GENESCREEN COUNSELING, LLC; Boulder (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health, dental, and vision insurance (

Paid time off and holidays

Retirement savings plan

Supportive and collaborative work env

Job summary

GENESCREEN COUNSELING, LLC is seeking a Customer Support Representative to be the first point of contact for customers. You will respond to inquiries by phone, email, and chat, resolve issues, and ensure a positive experience. The role emphasizes clear communication, attention to detail, and teamwork.

The position includes paid training, competitive pay, and benefits; it also requires maintaining confidentiality and collaborating with other departments to resolve issues.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accurate record-keeping.
• Ability to resolve customer issues and escalate when needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer concerns while maintaining high satisfaction.
• Accurately document customer interactions and maintain records.
• Troubleshoot basic product/service issues and escalate complex cases.
• Process customer requests, account updates, and order inquiries.
• Follow company policies, procedures, and quality standards.
• Collaborate with internal teams to ensure prompt resolution.
• Meet individual and team performance metrics.
• Maintain confidentiality of customer information.

Skills

Customer service

Communication

Attention to detail

Documentation

Problem solving

Job description

GENESCREEN COUNSELING, LLC is seeking a Customer Support Representative to be the first point of contact for customers. You will respond to inquiries by phone, email, and chat, resolve issues, and ensure a positive experience. The role emphasizes clear communication, attention to detail, and teamwork.

The position includes paid training, competitive pay, and benefits; it also requires maintaining confidentiality and collaborating with other departments to resolve issues.