Client Experience Specialist

Kedia Corporation; Dover (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services provider in Dover, DE, is seeking a Customer Service Representative to facilitate customer interactions and resolve issues. Responsibilities include providing product information, maintaining records, and addressing customer inquiries effectively. Ideal candidates should possess strong communication skills and a customer-oriented mindset. This role provides a challenging environment promoting innovative customer service solutions.

Qualifications

• Knowledge of principles and processes for providing customer service.
• Ability to listen actively and understand customer needs.
• Strong oral and written communication skills.

Responsibilities

• Provide information about products and services via phone.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints and inquiries effectively.

Skills

Customer and Personal Service

Active Listening

Service Orientation

Communication Skills

Critical Thinking

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A global business services provider in Dover, DE, is seeking a Customer Service Representative to facilitate customer interactions and resolve issues. Responsibilities include providing product information, maintaining records, and addressing customer inquiries effectively. Ideal candidates should possess strong communication skills and a customer-oriented mindset. This role provides a challenging environment promoting innovative customer service solutions.