Customer Experience Specialist

Vaco by Highspring; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Vaco by Highspring in Irvine, CA, is seeking a Customer Service Representative to be the primary contact for customers, responding to inquiries, processing requests, and ensuring an exceptional experience. You will handle orders, updates, and service requests while maintaining accurate records and escalating issues as needed.

The ideal candidate has 1+ year of customer service or related experience, a high school diploma, strong communication skills, and proficiency in Microsoft Office (Outlook,

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Positive attitude and commitment to delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Assist customers with orders, account information, product questions, and service-related requests.
• Resolve customer concerns, complaints, and escalated issues while ensuring a positive customer experience.
• Maintain accurate customer records and update information in company systems.
• Coordinate with internal departments to ensure customer needs are addressed efficiently.
• Track and follow up on open customer requests to ensure timely resolution.
• Process customer orders, returns, exchanges, or service requests as needed.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Meet established service levels and performance metrics.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Problem-solving

Positive attitude

Education

High school diploma

Tools

MS Office

Job description

Vaco by Highspring in Irvine, CA, is seeking a Customer Service Representative to be the primary contact for customers, responding to inquiries, processing requests, and ensuring an exceptional experience. You will handle orders, updates, and service requests while maintaining accurate records and escalating issues as needed.

The ideal candidate has 1+ year of customer service or related experience, a high school diploma, strong communication skills, and proficiency in Microsoft Office (Outlook,