Customer Service Representative

Vaco Recruiter Services; Irvine (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A staffing and recruiting agency is seeking a full-time Customer Service Representative in Irvine, CA. The role involves supporting account managers, processing orders using SAP, and providing customer support via various channels. Candidates should have 5-7 years of relevant experience and a BA or equivalent. Strong communication and logistics skills are required. This position is onsite only.

Qualifications

• 5-7 years of relevant experience in customer service, administration, or account management.
• BA or equivalent experience.

Responsibilities

• Support Regional Account Managers and maintain positive communication.
• Process and confirm purchase orders using SAP.
• Provide product details and pricing via phone and email.
• Generate shipping labels and coordinate with freight carriers.
• Manage shortages, backorders, and returns.

Skills

Customer service

Communication

Conflict resolution

SAP Sales Management

Microsoft Word

Microsoft Excel

Microsoft Outlook

FedEx logistics

Freight logistics

Education

Bachelor's degree or equivalent experience

Tools

SAP

Microsoft Office Suite

Job description

Vaco is seeking a Customer Service Representative for a client located in Irvine, CA. The position is full-time onsite.

Key Responsibilities:

• Support Regional Account Managers and maintain positive communication with customers, wholesalers, sales reps, and managers.
• Process and confirm customer/wholesaler purchase orders using SAP.
• Provide product details, pricing, and order tracking via phone, email, and EDI.
• Review and correct part numbers, pricing, and invoices with attention to detail.
• Generate shipping labels, bills of lading, and coordinate with freight carriers for optimal shipment pricing.
• Process invoices, file orders, and manage shortages, backorders, and returns.
• Maintain relationships with freight carriers and Customs Brokers to ensure timely delivery.

Skills & Requirements:

• SAP Sales Management experience.
• Strong customer service, communication, and conflict resolution skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience with FedEx and freight logistics, including bill of ladings and commercial invoices.
• 5-7 years of relevant experience in customer service, administration, or account management.
• BA or equivalent experience.