Customer Service Representative

Vaco; Irvine (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Customer Service Representative to join their dynamic team in Irvine, CA. In this role, you will be at the forefront of customer interactions, processing orders and ensuring seamless operations. The ideal candidate thrives in a fast-paced environment, showcasing exceptional communication skills and a keen attention to detail. You will manage customer inquiries, collaborate with vendors, and contribute to a positive customer experience. If you are passionate about delivering top-notch service and enjoy multitasking, this opportunity is perfect for you.

Qualifications

• Previous experience in customer service or order processing preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Process customer orders accurately and efficiently.
• Prepare and print shipping labels for outgoing orders.
• Answer and direct phone calls, providing excellent customer service.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description:

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in Irvine, CA. In this role, you will be responsible for processing customer orders, preparing shipping labels, answering phone calls, and communicating with vendors to ensure smooth operations. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1. Process customer orders accurately and efficiently
2. Prepare and print shipping labels
3. Answer and direct phone calls, providing excellent customer service
4. Communicate with vendors to resolve any order or shipping issues
5. Manage and update customer information in the system
6. Handle customer inquiries and complaints professionally and promptly
7. Collaborate with internal teams to ensure timely order fulfillment

Qualifications:

• Previous experience in customer service, order processing, or a related role preferred
• Strong communication and problem-solving skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to work in a fast-paced environment and manage multiple tasks
• Detail-oriented with strong organizational skills