Customer Experience Specialist

Novanta Corporation; Irvine (CA); On-site; USD 71,635,000 - 82,656,000; Full time

Job summary

Novanta is seeking a Customer Care Representative in Irvine, CA to be a primary contact for customers across email, phone, and portals. You will provide product, pricing, and service information, manage orders, and resolve issues with empathy and professionalism.

Join a cross-functional team with Sales, Operations, and Engineering to ensure accurate updates, timely deliveries, and high customer satisfaction. The role emphasizes strong communication and learning new systems quickly.

Qualifications

• Excellent verbal and written communication skills.
• Empathy, patience, and active listening with customers.
• Strong computer proficiency and ability to learn new systems quickly.
• Ability to work effectively with others in a dynamic, fast-paced environment.
• Strong multitasking, organization, and prioritization skills with attention to detail.
• Customer focus: dedicated to meeting expectations of internal and external customers.
• Collaborative team player across functions with transparency.
• Technical learning: learns new technologies and product knowledge quickly.

Responsibilities

• Respond to customer inquiries across email, phone, and portals promptly.
• Provide accurate product, pricing, and service information.
• Enter and maintain customer orders in enterprise systems.
• Resolve customer issues with empathy, patience, and professionalism.
• Collaborate with Sales, Operations, and Planning for timely updates.
• Support service-level metrics like customer satisfaction and order accuracy.
• Capture field insights and inform roadmaps with Engineering/Product Management.
• Work with Sales, Engineering, Product Management, and Operations for seamless delivery.

Skills

Excellent communication

Empathy and listening

Computer proficiency

Team collaboration

Multitasking and organization

Customer focus

Cross-functional collaboration

Technical learning

Job description

Novanta is seeking a Customer Care Representative in Irvine, CA to be a primary contact for customers across email, phone, and portals. You will provide product, pricing, and service information, manage orders, and resolve issues with empathy and professionalism.

Join a cross-functional team with Sales, Operations, and Engineering to ensure accurate updates, timely deliveries, and high customer satisfaction. The role emphasizes strong communication and learning new systems quickly.