Customer Experience Specialist

Kedia Corporation; Independence (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service-focused company in Independence is seeking candidates for a customer service role that involves assisting customers with product information, resolving complaints, and managing transactions. The ideal candidate must have excellent communication and problem-solving skills, and experience with contact center software and CRM systems. This role provides the opportunity to work in a fast-paced environment committed to exceptional user experiences.

Qualifications

• Strong customer service skills to assist clients effectively.
• Proven problem-solving abilities for resolving complaints.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide information about products or services to customers.
• Record details of customer interactions and transactions.
• Respond to customer inquiries and resolve billing issues.
• Examine complaints and assess their validity.

Skills

Customer service skills

Problem-solving skills

Communication skills

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A customer service-focused company in Independence is seeking candidates for a customer service role that involves assisting customers with product information, resolving complaints, and managing transactions. The ideal candidate must have excellent communication and problem-solving skills, and experience with contact center software and CRM systems. This role provides the opportunity to work in a fast-paced environment committed to exceptional user experiences.