Customer Experience Specialist

Kedia Corporation; Helena (MT); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic services company is hiring a Customer Service Representative in Helena, MT. This role involves assisting customers with inquiries, resolving issues, and maintaining records of interactions. The ideal candidate should excel in active listening and possess strong communication skills. Experience with contact center software and Excel is essential. Join a fast-paced environment focused on innovation and customer satisfaction.

Qualifications

• Excellent active listening and communication skills.
• Strong service orientation to meet customer needs.
• Ability to handle complaints effectively and professionally.

Responsibilities

• Provide information about products or services via phone or in person.
• Keep detailed records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Active Listening

Service Orientation

Persuasion

Critical Thinking

Negotiation

Tools

Avaya software

Microsoft Excel

Job description

A dynamic services company is hiring a Customer Service Representative in Helena, MT. This role involves assisting customers with inquiries, resolving issues, and maintaining records of interactions. The ideal candidate should excel in active listening and possess strong communication skills. Experience with contact center software and Excel is essential. Join a fast-paced environment focused on innovation and customer satisfaction.