Pro Customer Service/Sales

The Home Depot; Helena (MT); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales professional in Helena, MT. Candidates will build professional relationships with Pro customers, proactively drive sales, and provide outstanding service based on unique project needs. The role requires experience in sales or customer service, strong product knowledge, and excellent communication skills. This full-time position aims to meet monthly sales goals and ensure customer satisfaction through collaboration and efficient service.

Qualifications

• Experience in sales or customer service in a professional (Pro) environment preferred.
• Strong product knowledge of hardware and paint products.
• Ability to meet monthly sales goals and metrics.
• Excellent communication skills; bilingual communications skills may be preferred.
• Commitment to safety, organization, and teamwork.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk and load materials.
• Collaborate with team members to maintain a safe environment and resolve issues.

Skills

Sales experience

Customer service

Product knowledge (hardware and paint)

Excellent communication skills

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolving delivery issues and communicating Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Qualifications

• Experience in sales or customer service in a professional (Pro) environment preferred.
• Strong product knowledge of hardware and paint products.
• Ability to meet monthly sales goals and metrics.
• Excellent communication skills; bilingual communications skills may be preferred.
• Commitment to safety, organization, and teamwork.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Consumer Services

Location

Helena, MT

Helena, MT $40,000.00-$45,000.00 3 weeks ago