Client Care Specialist - Quick Resolutions & Support

Kedia Corporation; Great Falls (MT); On-site; USD 30,000 - 45,000; Full time

Job summary

A global service provider based in Great Falls, MT, seeks a Customer Service Representative. Responsibilities include managing customer inquiries, maintaining records, and resolving complaints. Candidates should possess excellent communication and active listening skills, with a strong service orientation. This role provides a fast-paced environment with growth opportunities, suited for individuals passionate about customer service. Competitive pay and benefits offered.

Qualifications

• Ability to communicate effectively in writing and speaking.
• Knowledge of customer service principles and processes.
• Ability to listen actively and understand customer needs.

Responsibilities

• Provide information about products/services and take orders.
• Keep records of customer interactions and transactions.
• Resolve customer complaints and ensure satisfaction.

Skills

Active Listening

Service Orientation

Negotiation

Critical Thinking

Written Expression

Tools

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Spreadsheet software

Job description

A global service provider based in Great Falls, MT, seeks a Customer Service Representative. Responsibilities include managing customer inquiries, maintaining records, and resolving complaints. Candidates should possess excellent communication and active listening skills, with a strong service orientation. This role provides a fast-paced environment with growth opportunities, suited for individuals passionate about customer service. Competitive pay and benefits offered.