Customer Care Specialist - Problem Solver & Liaison

Wesco; Johnson City (TN); On-site; USD 25,554 - 31,932; Full time

Job summary

Wesco in Johnson City, TN, is seeking a Representative - Customer Service to respond to inquiries by phone, e-mail, and walk-ins and provide issue resolution. You will analyze service needs and coordinate with other departments for follow-up.

The role requires a High School Degree or GED (Associates’ Degree preferred) and 2–4 years of relevant experience, with strong interpersonal and written/verbal communication skills. Expect routine tasks with occasional complex cases.

Qualifications

• Requires a High School Degree or equivalent.
• Associates’ Degree preferred.
• 2–4 years of relevant customer service experience.
• Strong interpersonal and written/verbal communication skills.
• Able to work effectively under pressure and pay attention to detail.
• Proficient with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by phone, e-mail, or walk-ins to provide resolution.
• Resolve routine and some complex problems; communicate solutions or requested information.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Customer service

Verbal & written communication

Attention to detail

MS Word

MS Excel

E-mail handling

Under pressure

Education

High School Diploma or GED

Associates’ Degree (US) / College Diploma (Canada)

Tools

MS Word

MS Excel

Email

Job description

Wesco in Johnson City, TN, is seeking a Representative - Customer Service to respond to inquiries by phone, e-mail, and walk-ins and provide issue resolution. You will analyze service needs and coordinate with other departments for follow-up.

The role requires a High School Degree or GED (Associates’ Degree preferred) and 2–4 years of relevant experience, with strong interpersonal and written/verbal communication skills. Expect routine tasks with occasional complex cases.