On-Site Customer Service Specialist

Anixter International; Columbus (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision coverage

Retirement savings plans

Job summary

Wesco is seeking a Representative - Customer Service in Columbus, OH to respond to customer inquiries by telephone, e-mail and walk-ins, provide resolution, and coordinate with other service or technical teams for follow-up.

This on-site role requires a High School Degree or Equivalent, 2–4 years of relevant experience, excellent written and verbal communication, the ability to work under pressure, attention to detail, and proficient MS Word and Excel skills; compensation ranges from $20.61 to

Qualifications

• High School Degree or Equivalent required
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Communication skills

Work under pressure

Attention to detail

Education

High School Diploma or Equivalent

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Representative - Customer Service in Columbus, OH to respond to customer inquiries by telephone, e-mail and walk-ins, provide resolution, and coordinate with other service or technical teams for follow-up.

This on-site role requires a High School Degree or Equivalent, 2–4 years of relevant experience, excellent written and verbal communication, the ability to work under pressure, attention to detail, and proficient MS Word and Excel skills; compensation ranges from $20.61 to