Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Exton (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to enhance the customer shopping experience. You will bridge the gap between dream and reality by assisting customers with deliveries, handling payments, and addressing inquiries with a friendly, professional demeanor.

The role requires the ability to work independently or in a small team, with a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Proven ability to provide genuine, friendly, professional service.
• Excellent listening and interpersonal skills.
• Strong communication skills on phone and in person.
• Ability to multi-task in a fast-paced service environment.
• Demonstrated escalation handling and problem-solving abilities.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Provide courteous service and resolve questions or concerns.
• Support sales and operations teams to meet customer needs and requests.
• Maintain a positive, guest-focused shopping experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Team player

Flexible schedule

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to enhance the customer shopping experience. You will bridge the gap between dream and reality by assisting customers with deliveries, handling payments, and addressing inquiries with a friendly, professional demeanor.

The role requires the ability to work independently or in a small team, with a retail schedule that includes days, nights, weekends, holidays, and events.