Customer Experience Specialist

The Larko Group; Elmwood Park (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Larko Group is seeking a Customer Service Associate to provide outstanding support to internal and external customers. You will respond to inquiries via phone, email, fax, and in person, resolving issues promptly and maintaining a positive, professional demeanor.

Responsibilities include handling warranty questions, orders, product information, and shipping details, as well as recording feedback and supporting the Front Desk as needed. A proactive, customer-focused mindset is essential.

Qualifications

• Proficient in Word, Excel, Outlook and Internet; type at least 45 WPM.
• Strong verbal and written communication; professional speaking voice.
• Initiative, be self-directed and a team player.
• Can-do attitude with high energy and integrity.
• Effective problem solver; manage multiple priorities.
• Excellent organization, planning, execution and follow-up.

Responsibilities

• Provide full-range customer support via phone, fax, email, mail, internet, and in-person.
• Handle large volumes of inquiries within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and place warranty orders.
• Record and share customer feedback with internal teams.
• Direct calls and greet guests at the Front Desk as assigned.

Skills

Verbal communication

Written communication

Telephone etiquette

Active listening

Initiative

Team player

Can-do attitude

High energy

Integrity

Problem solving

Multitasking

Organization

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Job description

The Larko Group is seeking a Customer Service Associate to provide outstanding support to internal and external customers. You will respond to inquiries via phone, email, fax, and in person, resolving issues promptly and maintaining a positive, professional demeanor.

Responsibilities include handling warranty questions, orders, product information, and shipping details, as well as recording feedback and supporting the Front Desk as needed. A proactive, customer-focused mindset is essential.