Customer Experience Assistant

Lorygen Group; Los Angeles (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Lorygen Group is seeking a friendly and dependable Customer Service Assistant in Los Angeles to help customers enjoy a smooth and positive experience. The role emphasizes clear communication, practical problem solving, and a welcoming environment.

You will welcome customers, answer questions about products and options, identify solutions, and support daily service activities while maintaining a patient, professional demeanor.

Qualifications

• Strong communication and active listening skills.
• Friendly, patient, and helpful attitude.
• Good judgment and problem-solving abilities.
• Dependable and organized, with attention to detail.
• Comfortable working with different types of customers.
• Previous customer service experience is preferred but not required.

Responsibilities

• Welcome customers and provide attentive, courteous assistance.
• Answer questions about products, services, and available options.
• Help customers identify solutions that meet their needs.
• Address concerns with patience and professionalism.
• Provide accurate information and guide customers through their inquiries.
• Support daily customer service activities and team objectives.
• Contribute to a welcoming and customer-focused environment.

Skills

Communication

Active listening

Customer service

Problem solving

Dependable

Team player

Job description

Lorygen Group is seeking a friendly and dependable Customer Service Assistant in Los Angeles to help customers enjoy a smooth and positive experience. The role emphasizes clear communication, practical problem solving, and a welcoming environment.

You will welcome customers, answer questions about products and options, identify solutions, and support daily service activities while maintaining a patient, professional demeanor.