Customer Care Specialist - Fast Responding Support

Lippert Components; Altoona (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Vacation and holidays

Job summary

Lippert Components is seeking a Customer Service Representative to serve as a liaison for external and internal customers, providing product information and resolving issues with accuracy and efficiency.

The role emphasizes timely responses, cross‑functional collaboration with operations and sales, and ownership of customer cases from inquiry to resolution. A High School Diploma/GED and 1 year of customer service experience are required; US work authorization is mandatory.

Qualifications

• High School Diploma / GED
• 1 year of Customer Service experience

Responsibilities

• Provide proactive and extraordinary service to all external and internal customers.
• Perform all activities related to Customer Service, ensuring all cases received are responded to within 2 hours or less, phones are answered with an average speed of 30 seconds as a team, and provide guidance and solutions to complex situations at the customer level.
• Participate in cross‑functional meetings with co‑workers to foster a healthy and professional work environment and execute new processes to add to efficiencies.
• Creatively solve customer concerns, proactively manage customer orders and open requests to resolution.
• Resolve and take ownership of all internal and external customers.
• Identify root cause and corrective action.
• General knowledge of the product line and pricing schedules.

Skills

Customer service

Education

High School Diploma / GED

Job description

Lippert Components is seeking a Customer Service Representative to serve as a liaison for external and internal customers, providing product information and resolving issues with accuracy and efficiency.

The role emphasizes timely responses, cross‑functional collaboration with operations and sales, and ownership of customer cases from inquiry to resolution. A High School Diploma/GED and 1 year of customer service experience are required; US work authorization is mandatory.