Customer Service & Sales Support Specialist

Lancaster Water Group; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Lancaster Water Group is hiring a Customer Service Representative to join our family-owned company in an in-office capacity. You will handle phone and email inquiries, provide product information, and resolve customer issues with a focus on high satisfaction.

The role requires a positive attitude, superior communication, and problem-solving skills, with responsibilities spanning order entry, documentation, and collaboration with sales and operations. A competitive benefits package is offered.

Qualifications

• High school diploma or GED required; college degree preferred.
• Two years of direct customer sales experience requested.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Communicate with customers via phone and email.
• Acknowledge and resolve customer issues and questions.
• Provide basic knowledge of Lancaster Water Group products and services.
• Enter orders accurately and efficiently.
• Document customer interactions and transactions.
• Coordinate with sales and operations as needed.
• Provide feedback on process efficiency and promote new products.
• Identify opportunities to generate additional sales.

Skills

Phone communication

Customer orientation

Excellent communication

Presentation skills

Multitasking

Team player

ERP software

Microsoft Office

Attendance record

Education

High school diploma or GED

College degree preferred

Tools

POS experience

ERP software

Job description

Lancaster Water Group is hiring a Customer Service Representative to join our family-owned company in an in-office capacity. You will handle phone and email inquiries, provide product information, and resolve customer issues with a focus on high satisfaction.

The role requires a positive attitude, superior communication, and problem-solving skills, with responsibilities spanning order entry, documentation, and collaboration with sales and operations. A competitive benefits package is offered.