Customer Experience Specialist in Lancaster | Support

Domino's Pizza; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Full time

Job summary

Domino's Pizza in Lancaster, United States is seeking a friendly Customer Service Representative to help customers with inquiries, orders and issues, ensuring a positive experience and repeat business.

You will respond via phone, email and chat, resolve complaints with empathy, process orders and refunds, document interactions, and collaborate with other teams to uphold policies and service standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Students Encouraged to apply.
• Previous customer service experience preferred.
• Ability to remain calm and professional in challenging situations.
• Flexible schedule, including availability for evenings, weekends, and holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues with empathy and efficiency.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to ensure customer satisfaction.
• Document customer interactions and update customer records in our database.
• Identify and escalate complex issues to appropriate team members or management.
• Provide feedback to improve customer service processes and procedures.
• Meet or exceed performance metrics and quality standards.

Skills

Excellent verbal and written沟通能力

Job description

Domino's Pizza in Lancaster, United States is seeking a friendly Customer Service Representative to help customers with inquiries, orders and issues, ensuring a positive experience and repeat business.

You will respond via phone, email and chat, resolve complaints with empathy, process orders and refunds, document interactions, and collaborate with other teams to uphold policies and service standards.