Customer Experience Specialist

Kedia Corporation; Durham (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A global business services provider is looking for a customer service representative in Durham, NC to connect with customers by providing product information and resolving complaints. Responsibilities include managing customer interactions, maintaining records, and assisting with billing issues. A successful candidate will have strong customer service skills and familiarity with CRM software. Join a fast-paced environment fostering innovation and growth.

Qualifications

• Ability to assess customer needs and provide tailored solutions.
• Strong communication skills both verbally and in writing.
• Experience with customer relationship management software is a plus.

Responsibilities

• Confer with customers to provide information about products.
• Keep records of customer interactions and transactions.
• Resolve customer's service or billing complaints.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Autodialers

Avaya software

Microsoft Excel

Job description

A global business services provider is looking for a customer service representative in Durham, NC to connect with customers by providing product information and resolving complaints. Responsibilities include managing customer interactions, maintaining records, and assisting with billing issues. A successful candidate will have strong customer service skills and familiarity with CRM software. Join a fast-paced environment fostering innovation and growth.