Customer Experience Specialist

Kedia Corporation; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A global business services company is seeking a Customer Service Representative in Charlotte, NC. The role involves addressing customer inquiries, resolving complaints, and ensuring an exceptional user experience. Candidates should possess strong communication skills, critical thinking abilities, and knowledge of customer relationship management software. If you thrive in a fast-paced environment and enjoy helping others, this position may be ideal for you.

Qualifications

• Understand customer needs and resolve complaints.
• Experience with CRM software and contact center operations.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Active Listening

Service Orientation

Speaking

Critical Thinking

Negotiation

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A global business services company is seeking a Customer Service Representative in Charlotte, NC. The role involves addressing customer inquiries, resolving complaints, and ensuring an exceptional user experience. Candidates should possess strong communication skills, critical thinking abilities, and knowledge of customer relationship management software. If you thrive in a fast-paced environment and enjoy helping others, this position may be ideal for you.