Customer Experience Specialist

Kedia Corporation; Cary (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic global company is seeking a Customer Service Representative in Cary, NC. Responsibilities include resolving customer complaints, providing information about products, and maintaining records of interactions. Ideal candidates will have excellent communication skills, experience in customer service, and the ability to work in a fast-paced environment. This role offers growth opportunities and the chance to impact user experiences significantly.

Qualifications

• Strong ability to communicate effectively, both orally and in writing.
• Experience dealing with customer complaints and inquiries.
• Ability to work in a fast-paced environment.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions.
• Resolve customers' service complaints and issues.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Writing

Social Perceptiveness

Negotiation

Education

High School Diploma or equivalent

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A dynamic global company is seeking a Customer Service Representative in Cary, NC. Responsibilities include resolving customer complaints, providing information about products, and maintaining records of interactions. Ideal candidates will have excellent communication skills, experience in customer service, and the ability to work in a fast-paced environment. This role offers growth opportunities and the chance to impact user experiences significantly.