Customer Experience Specialist

Kedia Corporation; Greensboro (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A dynamic business services company in Greensboro, NC is seeking a Customer Service Representative. The role involves interacting with customers to provide information, resolve complaints, and manage service requests. Ideal candidates should possess strong communication skills, critical thinking abilities, and experience with customer service technologies. This position offers a challenging and growth-oriented work environment that empowers individuals to innovate.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle customer complaints and inquiries.
• Familiarity with various customer service technologies.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Service Orientation

Critical Thinking

Persuasion

Reading Comprehension

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A dynamic business services company in Greensboro, NC is seeking a Customer Service Representative. The role involves interacting with customers to provide information, resolve complaints, and manage service requests. Ideal candidates should possess strong communication skills, critical thinking abilities, and experience with customer service technologies. This position offers a challenging and growth-oriented work environment that empowers individuals to innovate.