Customer Experience Coordinator

Safelite; Pocatello (ID); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Tuition reimbursement

Healthcare benefits

Paid training

401(k) with company match

Paid time off

Job summary

Safelite is seeking a Customer Advocate to serve as the first impression for customers, handling administrative processes, scheduling, work orders and invoicing while greeting customers in person and responding to calls and emails.

You will manage a range of tasks to keep the service experience smooth and memorable, including insurance verification, order accuracy, and coordination with the national contact center.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and PPE requirements.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage inbound calls, emails, faxes for service issues, pricing, warranties, dispatch, repair, and cancellations.
• Confirm and complete work order information including insurance verification and parts.
• Handle administrative tasks such as buyouts, invoices, work orders, deleted work orders, credit memos and rebills.
• Review orders from national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Administrative tasks

Scheduling

Education

High School Diploma

Job description

Safelite is seeking a Customer Advocate to serve as the first impression for customers, handling administrative processes, scheduling, work orders and invoicing while greeting customers in person and responding to calls and emails.

You will manage a range of tasks to keep the service experience smooth and memorable, including insurance verification, order accuracy, and coordination with the national contact center.