Sign Industry Customer Success Specialist

FASTSIGNS Parker/Castle Rock; Tucson (AZ); On-site; USD 11,021,000 - 16,531,000; Full time

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to be the first point of contact for customers across email, phone, and in-person interactions. You will help convert prospects into customers and then into long-term clients while supporting a high-energy, collaborative team.

The role emphasizes listening, documentation, and organization with a clear path for learning and career growth in the sign industry.

Qualifications

• Candidates should be outgoing, responsive and eager to learn.
• Strong listening, documentation and organization are valued.
• Ability to build long-lasting relationships with customers.

Responsibilities

• Act as the initial contact with current and prospective customers via email, phone, in-person, and on-site.
• Prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Participate in daily team meetings and support marketing plans.

Skills

Communication

Customer service

Relationship building

Multichannel support

Tools

CRM software

Job description

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to be the first point of contact for customers across email, phone, and in-person interactions. You will help convert prospects into customers and then into long-term clients while supporting a high-energy, collaborative team.

The role emphasizes listening, documentation, and organization with a clear path for learning and career growth in the sign industry.