Service Advisor

Crain Automotive Team; Fort Smith (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K with match

Life Insurance

Job summary

Crain Automotive Team is seeking a Service Advisor to assist customers by providing product and service information and resolving technical issues. You will handle inquiries, document records, and maintain knowledge of evolving products across our Arkansas locations.

The role emphasizes strong communication, rapport building, and multitasking in a fast-paced automotive service environment, with benefits and opportunities for internal growth across dealerships statewide.

Qualifications

• Customer service or sales experience preferred.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication.
• Promote from within; opportunities across dealerships statewide.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues.
• Document and update customer records.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Technical

Build Rapport

Communication

Customer Service

Multi-Tasking

Service Advisor

Troubleshooting

Detail Oriented

Auto Service & Repair Knowledge

Job description

We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Industry leading 401K plan with percentage match
• Low cost, excellent health, dental and vision insurance
• Promote from within, we have several dealerships statewide

SKILLS: Technical, Build Rapport, Communication skills, Customer service, Multi-Tasking, Service Advisor, Troubleshooting, Detail oriented, Auto service & repair knowledge

BENEFITS

• Medical, Dental & Vision Insurance, 401K, Life Insurance

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as, collision centers for body repairs. We also have RV and a new Powersports location that sells motorcycles, ATV’s, and watercraft.We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.