Customer Experience & Social Engagement Specialist

BodyHealth; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

BodyHealth is seeking a Customer Experience Specialist to answer calls and tickets, and to engage with our 83,000-member Facebook community. You will provide clear shipping updates and assist customers with product questions, returns, and exchanges.

You will collaborate with sales and warehouse teams to resolve issues, always maintaining a helpful, friendly, and growth-oriented mindset. This is a fast-paced, people-centered role focused on support and community engagement.

Qualifications

• Excellent communication skills
• Genuine interest in nutrition, health, or wellness
• Confident communicator, both over the phone and in writing
• Comfortable online and with social media, especially Facebook communities
• Comfortable working with phones and computers
• Organized, proactive and great at follow-through
• Motivated to grow your career and take on new responsibilities

Responsibilities

• Answer incoming calls and respond to customer tickets submitted through our website
• Engage with the 83K+ members of our Facebook community, answering questions and building genuine connections
• Check shipping status and provide clear, timely updates
• Answer detailed product questions using your knowledge of nutrition and supplements
• Handle returns, exchanges, and concerns with empathy and accuracy
• Partner with our sales and warehouse teams to resolve customer issues

Skills

Communication

Fast learner

Verbal communication

Social media savvy

Organization

Proactivity

Career growth mindset

Job description

BodyHealth is seeking a Customer Experience Specialist to answer calls and tickets, and to engage with our 83,000-member Facebook community. You will provide clear shipping updates and assist customers with product questions, returns, and exchanges.

You will collaborate with sales and warehouse teams to resolve issues, always maintaining a helpful, friendly, and growth-oriented mindset. This is a fast-paced, people-centered role focused on support and community engagement.