Customer Experience & Social Engagement

BodyHealth; Florida; Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

BodyHealth is seeking a Customer Experience Specialist to answer calls and tickets, and to engage with our 83,000-member Facebook community. You will provide clear shipping updates and assist customers with product questions, returns, and exchanges.

You will collaborate with sales and warehouse teams to resolve issues, always maintaining a helpful, friendly, and growth-oriented mindset. This is a fast-paced, people-centered role focused on support and community engagement.

Formación

• Excellent communication skills
• Genuine interest in nutrition, health, or wellness
• Confident communicator, both over the phone and in writing
• Comfortable online and with social media, especially Facebook communities
• Comfortable working with phones and computers
• Organized, proactive and great at follow-through
• Motivated to grow your career and take on new responsibilities

Responsabilidades

• Answer incoming calls and respond to customer tickets submitted through our website
• Engage with the 83K+ members of our Facebook community, answering questions and building genuine connections
• Check shipping status and provide clear, timely updates
• Answer detailed product questions using your knowledge of nutrition and supplements
• Handle returns, exchanges, and concerns with empathy and accuracy
• Partner with our sales and warehouse teams to resolve customer issues

Conocimientos

Communication

Fast learner

Verbal communication

Social media savvy

Organization

Proactivity

Career growth mindset

Descripción del empleo

BodyHealth is dedicated to empowering individuals to achieve optimal health and performance through innovative, science-based nutritional supplements and holistic health solutions. Founded with the mission to bridge the gap between traditional healthcare and natural wellness, BodyHealth stands at the forefront of the health and wellness industry, providing products that cater to the needs of both everyday individuals and elite athletes.

Our mission is to enhance the quality of life for our customers by providing superior nutritional supplements that support overall health, vitality, and performance. We believe in the power of natural ingredients, rigorous scientific research, and the holistic approach to health, ensuring that our products deliver maximum benefits without compromising on quality or safety.

Our Customer Experience + Social Engagement Team is the voice of our company, whether a customer is calling in, submitting a ticket, or asking a question in our online community. This is a fast-paced, high-volume role with the energy of a call center, but without the call center feel. You'll answer questions, solve problems, and make sure every customer feels heard and supported.

You'll also help lead the conversation in our Facebook community of more than 83,000 members. Phones and tickets will be your main focus as you get started, and you'll have the opportunity to take on more in the community over time.

Room to Grow

We believe in promoting from within, and our track record shows it. In the past two years alone, 7 people from our 12-person team have been promoted, both within the team and into other parts of the company. You'll be cross-trained across customer service for added flexibility, and you'll build skills that open doors throughout the organization.

What You'll Do

• Answer incoming calls and respond to customer tickets submitted through our website
• Engage with the 83K+ members of our Facebook community, answering questions and building genuine connections
• Check shipping status and provide clear, timely updates
• Answer detailed product questions using your knowledge of nutrition and supplements
• Handle returns, exchanges, and concerns with empathy and accuracy
• Partner with our sales and warehouse teams to resolve customer issues

Who You Are

• Positive, calm, and professional, even when things get busy
• A fast learner with a genuine interest in nutrition, health, or wellness
• A confident communicator, both over the phone and in writing
• Comfortable online and familiar with social media, especially Facebook communities
• Comfortable working with phones and computers
• Organized, proactive, and great at follow-through
• Motivated to grow your career and take on new responsibilities